Terms & Conditions

Terms and Conditions

Please read our Terms and Conditions (Terms) of the products, services, and information provided by Xenial India Pvt. Ltd. (hereinafter referred to as “Xenial”).

Throughout the course of the document, the terms “we”, “us”, “our” and, “Site” refer to Xenial India Pvt Ltd. Terms such as "Client", "You", “Customer” and "Your" refer to you, the person who logs on this website and is compliant with the Company’s terms and conditions. We request you to take a few minutes and review these terms.

By using this website, you are agreeing to the following terms. Please do not use the website or use any of its services if you do not accept these terms.

Xenial India is offering this website and all commodities, tools, services, and any information to you, the customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. To help you remember these terms in the future, we suggest that you print out a copy.

You may review the most recent version of the Terms and Conditions at any time on this page. We reserve the right to update, replace, append, or amend any part of these Terms and Conditions, without any obligation to notify you. You confirm your acceptance of the modifications by continuing to use the site.

If you have any questions regarding the terms of service, please reach us at info@xenialindia.com

Additional Policies that May Apply to You

You may be subject to additional policies upon your use of the website. We encourage you to read our Privacy Policy, which pertains to information regarding how we collect, process, and store any personal information. Please note that the use of any personal data of the visitor and customer on Xenial India’s website is governed under the site’s Privacy Policy.

Access to Website

To access this website, you must represent, and agree that you are legally entitled to do so. We only cater to corporate and businesses for their accommodation and event planning. Our operations are suitable for only companies. In addition, you must be of the legal age of majority in your country to enter into this agreement. It is advised that the user must read and understand this User Agreement before using the Website, approaching any Sales Channel or procuring services from Xenial.

All user transactions and account activity are governed by the stipulated terms. We reserve the right to terminate your membership and/or block access to Website if we discover you are a minor, incompetent to enter into a contract legally or any information you provide about your age when creating the account is false.

Please note that the website is for your personal use only.

General Terms of Services

The Booking Form, our Website, and any marketing materials will be checked to ensure the Services are accurate and straightforward. However, we reserve the right to make any changes to the Services which do not materially affect their quality.

When you engage in the Services, we expect you not to hinder, delay, or interfere with our ability to provide high quality services to you. To perform our obligations under these Terms in relation to the service you have chosen, we expect you to provide us with all reasonable assistance and cooperation.


We provide an online platform through which the User can select and book a specific hotel for accommodation. Accommodations as defined in this context include all types of accommodations, such as hotels, home stays, bed and breakfasts, farm houses, and any other alternative accommodations.

Upon booking, you are agreeing to pay all the charges to the listed accommodation including the service fees, taxes, and any other items identified during checkout. By confirming the Total Price, you consent to Xenial India to collect any damages.

When you receive the booking confirmation, a contract for Host Services (a "Reservation") is formed directly between you and the Place-of-Stay. You are also subject to, and responsible for complying with, all the terms of the Reservation. This includes without limitation, the cancellation policy and any other rules, standards, policies, or requirements listed in the Listing or during checkout that apply to the Reservation. You must read these rules, standards, policies, and requirements prior to booking.

Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between Xenial India and the hotel. Xenial India only has responsibility to a certain extent in the process of resolution, and will provide support from your appointed Point of Contact regarding such discrepancies.


All graphic images, buttons, and texts on this Site are the exclusive property of Xenial India and its subsidiaries. The content is protected by copyright, trademark, and other laws in India and other countries. The trademarks, logos, and service marks displayed on this website are owned or licensed by Xenial India and may not be used in any manner without our express written consent, except for the content posted by registered users.

We own or licence all intellectual property rights associated with our site and the materials we publish there. Similarly, all the brands mentioned on our site are registered. All such rights are reserved. All intellectual property rights contained in our site are protected by intellectual property laws unless you are explicitly allowed to do so to comply with this section.

You may not alter any downloaded paper of the webpage or digital copies of any materials you have printed or downloaded, and you must not separate illustrations, photographs, video sequences, or graphic images from any accompanying text. The use of electronic or mechanical means to reproduce part or all of our work without our express written consent shall also be considered counterfeiting.

Third-Party Websites

As a convenience to users, this Site may link to other sites owned and operated by third parties and not maintained by us. However, even if such third parties are affiliated with Xenial India, we have no control over these external sites. These linked sites have separate privacy and data collection practices and legal policies independent of Xenial India Pvt. Ltd. Any links to third party websites are provided for informational purposes only. Viewing such third party sites is entirely at your own risk.


The User agrees to indemnify, defend and hold Xenial India, its affiliates, and their respective officers, directors, and lawful appointees harmless to the fullest extent permitted by applicable law. The User shall be solely liable for any breach of any state specific rules and regulations or general code of conduct. Xenial India cannot be held responsible for the user’s breach of any of the Terms of Service mentioned in the section.


All service providers of corporate events and MICE provided by us are maintained at the highest quality possible. Upon booking, you are agreeing to pay all the charges to the listed accommodation including the service fees, taxes, and any other items identified during checkout. By confirming the Total Price, you consent to Xenial India to collect any damages.

You may be removed from, or refused access to events if in the reasonable opinion of Xenial India, the code of conduct is considered to be dangerous, offensive, or disturbing to the spectors, officials present at the event. For example, if you appear intoxicated, under the influence of alcohol or drugs, or acted aggressively, as well as if you failed to obey the conditions of use, posted signs, or instructions of any Event officials, marshalls, and/or security personnel. If the Customer is refused admission, they will receive a full refund of their hospitality pass.